Saturday, January 30, 2016

Three Simple Experiences to Improve Client Relations

Three Simple Experiences to Improve Client Relations

1-                Understand the customer: Before any interactions (even initial ones) with the prospect, do your homework. Learn, research and evaluate a bit about the Client’s industry, what the client does and how they will benefit from your product/service. This way you will get a better idea on how to approach and deliver your sales pitch.
2-                Build a constructive relationship: You’ve probably heard a lot about how when offering your product/service you should get straight to the point and tell them what they need and what you do. That’ll work AFTER you get to know and build a professional relationship with the client. People usually buy from and even talk more to connections they know rather than complete strangers. Even if you don’t share interests you can always find a productive subject to build a conversation on and that will make your client feel comfortable and not have a sense that you’re persuading him/her to buy something from you every time they say hello.
3-                Do and say what you would like to see and hear: Certain things annoy certain people and certain things attract certain people. Put yourself in the client’s shoes and see how you would like to be treated by an ‘approacher’ and do it the exact same way with your client. If a certain method, phrase or approach really irritates you, it will most likely annoy a pretty good prospect too, even if it’s in the books. You can be certain that trying to use all the genuine textbook rules will look and feel forged for both of you and you’ll be sure that the stream will head in the wrong and negative direction.
In conclusion; just always be yourself, try new methods and change your way of approach every now and then. The best way to win a deal is to show your true personality!

I’d love to hear your comments, suggestions and experiences in client communications.

Wednesday, January 20, 2016

Advantages to Enterprise Resource Planning (ERP)

Organisations that have not implemented an ERP system are at a competitive disadvantage compared to other firms which make use of such a system. 
  • Better organizational control, especially in large companies, where the volume of information is more than in a small company.
  • Duplication of information is avoided.
  • Improved communication, both internally and externally.
  • Company profitability analysis can be carried out to analyze where costs are higher and where there are more sales.
  • Improved decision-making process within the company.
  • The company is able to react better to any unforeseen problem or situation.
  • Better use of time.

There are a number of powerful advantages to Enterprise Resource Planning. It has been used to solve a number of problems that have plagued large organizations in the past. Being able to weigh in the system’s vastness will allow a company to decide if this solution will properly meet their needs.
It should first be noted that companies that fail to utilize systems such as ERP may find themselves using various software packages that may not function well with each other. In the long run, this could make the company less efficient than it should be.
There are a number of processes that a company may need to integrate together. One of these processes is called design engineering. When a company is in the process of designing a product, the process of actually creating it is just as important as the end result. ERP can be useful in helping a company find the best design process. Another area where ERP can be useful is order tracking. When a company receives orders for a product, being able to properly track the orders can allow the company to get detailed information on their customers and marketing strategies. If different software packages are being used, this data may not be consistent.
Perhaps one of the most important advantages of ERP is its accounting applications. It can integrate the cost, profit, and revenue information of sales that are made, and it can be presented in a granular way. Enterprise Resource Planning can also be responsible for altering how a product is manufactured. A dating structure can be set up which can allow the company to be informed of when their product should be updated. This is important, because it will allow the company to keep better track of their products, and it can allow the products themselves to be produced with a higher level of quality.

Another area where ERP can be an indispensable tool is the area of security. It can protect a company against crimes such as embezzlement or industrial espionage.